Frequently Asked Questions

We specialize in a wide range of digital products including software applications, website templates, professional posters and charts, trading indicators, Expert Advisors (EAs), AI Agents, spreadsheet templates, WordPress themes and plugins, and bundled packages that combine multiple products at a discounted rate.

Most of our products come with a single-user license that allows you to use the product on multiple devices you own. For team or commercial use, we offer extended licenses. Each product page clearly specifies the licensing terms, and you can always contact us if you need clarification about specific usage rights.

Due to the nature of digital products, we generally don’t offer refunds once a product has been downloaded. However, if you experience technical issues that prevent you from using the product as described, we’ll work with you to resolve the problem. If we can’t fix the issue within a reasonable time, we’ll provide a refund or store credit.

Yes! All purchases include free updates for a specified period (usually 6-12 months). You’ll receive notifications when updates are available, and you can download them from your account dashboard. For continued updates beyond the initial period, you can renew your support and updates license at a discounted rate.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select cryptocurrencies. All payments are processed through secure payment gateways, and we never store your payment information on our servers.

Immediately after your payment is confirmed, you’ll receive an email with download links and instructions. You can also access all your purchases anytime by logging into your account on our website. The files are typically delivered as ZIP archives that you can download and extract on your computer.

No problem! Simply log into your account on our website, and you’ll find all your purchases in the “Downloads” section. If you created an account during purchase, you can always re-download your products. If you checked out as a guest, we recommend creating an account and contacting us to link your previous purchases.

Yes, we offer volume discounts for bulk purchases and site licenses for teams or organizations. Please contact our sales team with your requirements, and we’ll prepare a custom quote tailored to your needs.

We provide comprehensive technical support for all our products. This includes installation assistance, troubleshooting, and guidance on how to use the products effectively. Support is typically provided via email, and we aim to respond within 24 hours on business days. Some products also include detailed documentation and video tutorials.

System requirements are clearly listed on each product page. Our software products typically support Windows 10/11 and macOS 10.14+, while templates and themes specify compatible platforms (like specific WordPress versions). If you’re unsure about compatibility, please check the product details or contact us before purchasing.

While our products are designed to be ready-to-use, we do offer customization services for an additional fee. The scope and cost depend on the complexity of your requirements. Please contact us with details of what you need, and we’ll provide a quote and timeline for the customization work.

You can create an account during the checkout process, or by visiting the “Sign Up” page on our website. Having an account allows you to track your orders, download your purchases anytime, and receive update notifications. It’s free and only takes a minute to set up.

Absolutely. We take your privacy seriously and implement industry-standard security measures to protect your personal information. We never share your data with third parties for marketing purposes, and our website uses SSL encryption to secure all data transmissions. You can review our detailed Privacy Policy for more information.

Simply click on the “Forgot Password” link on the login page, enter your email address, and we’ll send you instructions to reset your password. If you don’t receive the email within a few minutes, please check your spam folder or contact our support team for assistance.

License transfer policies vary by product. For most personal licenses, transfers are not permitted. However, for business or team licenses, transfers may be possible with our approval. Please contact our support team with details, and we’ll review your request on a case-by-case basis.