Cancellation Policy

At DigitalFileHub.com, we aim to provide excellent service and support to our customers. We understand that situations may arise where you need to cancel a purchase or subscription. This cancellation policy outlines the procedures and terms for cancellations.

1. Cancellation Request Procedure

To request a cancellation of any service or product purchased through DigitalFileHub.com, please:

• Contact our customer support team at [[email protected]] within the applicable cancellation period specified for your product or service.
• Provide your order details and the reason for cancellation.
• Our team will process your request promptly and provide guidance on the next steps.

2. Refund Eligibility

Refunds are subject to the terms associated with the specific service or product. Please review the refund guidelines provided in the product or service description before purchase.

• Non-Refundable Items: Certain digital goods, such as downloadable software, templates, and other non-returnable items, are not eligible for refunds.
• Refundable Items: Services or products eligible for a refund will follow the refund terms outlined in their respective descriptions. Partial refunds may apply where specified.

3. Cancellation Charges

Some products or services may be subject to cancellation fees.

• Any applicable fees will be clearly outlined in the product or service terms at the time of purchase.
• Fees will be deducted from the refundable amount, if applicable.

4. Cancellation Process

To initiate a cancellation, follow these steps:

1. Contact Us: Email [[email protected]] or call our support line, if provided.
2. Provide Details: Share your order number, product or service details, and reason for cancellation.
3. Follow Guidance: Our team will guide you through the process, including any necessary forms or steps.

5. Effects of Cancellation

• Upon successful cancellation, access to the purchased product or service will be terminated.
• Ensure you save or back up any necessary data before initiating cancellation, as access or data retrieval will not be available afterward.

6. Policy Updates

DigitalFileHub.com reserves the right to update or modify this cancellation policy at any time.

• Updates will be communicated via our website.
• Changes will apply to cancellations made after the new policy becomes effective.

7. Need Help?

If you have questions about our cancellation policy or require further assistance, please contact us:

• Email: [email protected]
• Website: DigitalFileHub.com

Your satisfaction is our priority. We appreciate your trust and are committed to providing transparent and fair policies.

Last Updated: November 28, 2024